THE EFFECT OF CLARITY OF INFORMATION AND COMFORT OF WAITING ROOM ON SATISFACTION WITH DRUG SERVICE THROUGH PERCEPTION OF WAITING TIME

This study was aimed to examine the influence of clarity of waiting time information and the comfort of waiting room towardssatisfaction through waiting time perception of drug services. Chosen observational analytical study by cross-sectional study was used as methods in this study. Sampling techni...

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Principais autores:	Anita Fadhilah, Misbahuddin Azzuhri, Sri Andarini
Formato:	Artigo
Idioma:	Inglês
Publicado em:	University of Brawijaya 2018-06-01
coleção:	Jurnal Aplikasi Manajemen
Assuntos:	clarity of waiting time information the comfort of the waiting room waiting time perception satisfaction with drug services
Acesso em linha:	http://jurnaljam.ub.ac.id/index.php/jam/article/view/1274
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