Study and Design for Cloud Call Center Architecture

A cloud call center architecture was presented and the call center platform cloud technology and business model were studied. The cloud call center application prospect and business trends were also described. A reference of call center platform cloud and technology development was provided for the...

Πλήρης περιγραφή

Λεπτομέρειες βιβλιογραφικής εγγραφής

Κύριοι συγγραφείς:	Zhehong Tang, Qing Li, Shaomin Wang
Μορφή:	Artigo
Γλώσσα:	Chinês
Έκδοση:	Beijing Xintong Media Co., Ltd 2013-06-01
Σειρά:	Dianxin kexue
Θέματα:	cloud computing;call center;virtualization;intelligent contact center
Διαθέσιμο Online:	http://www.telecomsci.com/thesisDetails#10.3969/j.issn.1000-0801.2013.06.009
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