Chatbots — an organisation’s friend or foe?
In recent years, the use of artificial intelligence has increased tremendously and the hospitality industry has not gone unaffected. Nowadays, chatbots, which simulate human conversations, are almost indispensable in the customer service branch of hospitality. Where organisations started rapidly wit...
保存先:
| 主要な著者: | , |
|---|---|
| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Taylor & Francis Group
2019-07-01
|
| シリーズ: | Research in Hospitality Management |
| 主題: | |
| オンライン･アクセス: | http://dx.doi.org/10.1080/22243534.2019.1689700 |
| タグ: |
タグなし, このレコードへの初めてのタグを付けませんか!
|