A Bibliometric Analysis of Service Quality in the Hospitality Industry (2014–2024)
Service quality is important for the survival of all businesses, including the hospitality business. Service quality can be measured by a model referred to as SERVQUAL, which comprises five parameters, namely, tangibility, reliability, assurance, empathy, and responsiveness. It is very important to...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
MDPI AG
2025-05-01
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| coleção: | Administrative Sciences |
| Assuntos: | |
| Acesso em linha: | https://www.mdpi.com/2076-3387/15/6/215 |
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