Stress and organisational citizenship behaviours in Indian business process outsourcing organisations

This study investigates the direct effect of organisational stress (as measured through ASSET) on organisational citizenship behaviours (OCBs). A sample of 402 operators was taken from business process outsourcing (BPO) organisations located in northern India. The authors hypothesised that there is...

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Détails bibliographiques

Auteurs principaux:	Ajay K. Jain, Cary L. Cooper
Format:	Artigo
Langue:	Inglês
Publié:	Elsevier 2012-09-01
Collection:	IIMB Management Review
Sujets:	Organisational stress Organisational citizenship behaviours BPO industry in India ASSET (an organisational stress screening tool)
Accès en ligne:	http://www.sciencedirect.com/science/article/pii/S0970389612000407
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