Enhancing The Service Quality of The Tour and Travel SME By Integrating Servqual Dimensions, Kano Model, and Fishbone Diagram
Transportation services are one of the prominent sectors in the movement of the economy. The current transportation system should be arranged in an integrated manner in a single national-scale system to balance the readiness of transportation services and public needs. A proper transportation system...
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| Hoofdauteurs: | , |
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| Formaat: | Artigo |
| Taal: | Inglês |
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Department of Management, Faculty of Economics and Business, Universitas Airlangga.
2023-11-01
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| Reeks: | Southeast Asian Business Review |
| Onderwerpen: | |
| Online toegang: | https://e-journal.unair.ac.id/SABR/article/view/50943 |
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