Understanding Emotional Labor Dynamics in Participant Sport Service: A Conceptual Framework

In the service industry, the quality of interactions between employees and customers is crucial for improving customer outcomes. Emotional labor, which involves managing one’s emotions to meet job requirements, is a significant aspect of these interactions. To address the lack of attention paid to e...

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Hlavní autor:	Ye Hoon Lee
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	MDPI AG 2023-09-01
Edice:	Behavioral Sciences
Témata:	emotions emotional regulation participant sport service management well-being customer outcomes
On-line přístup:	https://www.mdpi.com/2076-328X/13/9/771
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!