A Refined Kano Model Approach to Sustainable Last-Mile Convenience Services and Customer Satisfaction

<i>Background</i>: Last-mile logistics is one of the most complex and cost-intensive segments of supply chains, particularly in densely populated urban environments where rising customer expectations, sustainability requirements, and operational constraints increasingly intersect. Despite growing ac...

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Autors principals:	Balázs Gyenge, Viktor Póka, Kornélia Mészáros
Format:	Artigo
Idioma:	Inglês
Publicat:	MDPI AG 2026-04-01
Col·lecció:	Logistics
Matèries:	last-mile logistics Kano model customer satisfaction urban logistics sustainable logistics e-commerce delivery
Accés en línia:	https://www.mdpi.com/2305-6290/10/4/86
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