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A study on customer loyalty in the fashion retail segment

This paper aims to identify effective methods for customer loyalty in fashion retail companies. Specifically, we approach the concept of relationship marketing and existing implementation tools, selecting the most suitable for the fashion retail market. The research conducted is qualitative and expl...

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Bibliografiske detaljer
Principais autores: Lucas Panchera, Aline Hilsendeger Pereira de Oliveira
Format: Artigo
Sprog:Português
Udgivet: Universidade Estadual de Londrina (UEL) 2019-12-01
Serier:Projetica
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Online adgang:http://srv-009.uel.br/revistas/uel/index.php/projetica/article/view/33819
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