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RECEPTIONISTS’ POLITENESS IN GREETING AND OFFERING ASSISTANCE

This study investigates the politeness strategies employed by hotel receptionists in Surakarta, Indonesia, focusing on greeting and offering assistance to guests. The research addresses the gap in understanding how hospitality staff strategically use language to perform Face Threatening Acts (FTAs)...

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Main Author: Budi Purnomo
Format: Artigo
Language:Inglês
Published: Muhammadiyah University Press 2025-08-01
Series:Jurnal Penelitian Humaniora
Subjects:
politeness strategies
hotel receptionists
hospitality communication
brown and levinson
pragmatics
Online Access:https://journals2.ums.ac.id/humaniora/article/view/10456
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