The Impact of Emotional Intelligence on Employees' Performance in Hotel Industry: Mediator Role of Emotional Labor Acting Strategies and Emotional Exhaustion

The aim of the present study is to explore and examine the effect of emotional intelligence on employee’s performance through the mediating role of emotional labor acting strategies and emotional exhaustion in hotel industry. The statistical population included employees of four and five-star hotels...

ver descrição completa

Detalhes bibliográficos

Principais autores:	مهدی دهقانی سلطانی, اردشیر شیری, الهام فرجی, حسین فارسی زاده
Formato:	Artigo
Idioma:	Persa
Publicado em:	Allameh Tabataba'i University Press 2017-04-01
coleção:	Muṭāli̒āt-i Mudīriyyat-i Gardishgarī
Assuntos:	emotional labor, emotional intelligence (eq), emotional exhaustion employee performance, hotel industry
Acesso em linha:	https://tms.atu.ac.ir/article_7300_86dc15f1d7b506a6333b516dc471eefc.pdf
Tags:	Adicionar Tag Sem tags, seja o primeiro a adicionar uma tag!