The use of the quality model of Parasuraman, Zeithaml and Berry in health services

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of f...

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Principais autores:	Mileide Morais Pena, Edenise Maria Santos da Silva, Daisy Maria Rizatto Tronchin, Marta Maria Melleiro
格式:	Artigo
語言:	Inglês
出版:	SciELO 2013-10-01
叢編:	Revista da Escola de Enfermagem da USP
主題:	Calidad de la atencion de salud Evaluacion de Servicios de Salud Satisfaccion del paciente Satisfaccion de los consumidores
在線閱讀:	http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342013000501227&lng=en&tlng=en
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