Relations de service et approche ergonomique : saisir le caractère dynamique et situé de l’activité au travers de l’analyse des interactions « agent-client »
In light of current research on cognition or situated action, we discuss the process of activity analysis in the field of services. At first we place cognitive ergonomics, connected with activity analysis, in the study domain of service relations by considering the structural situational factors of...
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Association Recherche et Pratique sur les Activités
2004-10-01
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| Colecção: | Activités |
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| Acesso em linha: | https://journals.openedition.org/activites/1262 |
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