Frontline Service Employees’ Profiles: Exploring Individual Differences in Perceptions of and Reactions to Workplace Incivility

Employee turnover is a big issue in the service industry, which can be significantly affected by job stressors including workplace incivility. This exploratory study aims to identify the frontline service employees’ profiles exploring to what extent individuals may have different perceptions of inci...

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Detalhes bibliográficos

Principais autores:	Boshra H. Namin, Einar Marnburg, Åse Helene Bakkevig Dagsland
Formato:	Artigo
Idioma:	Inglês
Publicado em:	MDPI AG 2022-03-01
Colecção:	Behavioral Sciences
Assuntos:	workplace incivility turnover intention social supports at work frontline service employees cluster analysis
Acesso em linha:	https://www.mdpi.com/2076-328X/12/3/76
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