The job demands-resources model of work engagement in South African call centres
Orientation: A ‘sacrificial human resource strategy’ is practised in call centres, resulting in poor employee occupational health. Consequently, questions are posed in terms of the consequences of call centre work and which salient antecedent variables impact the engagement and wellbeing of call cen...
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| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
AOSIS
2013-09-01
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| coleção: | SA Journal of Human Resource Management |
| Assuntos: | |
| Acesso em linha: | https://sajhrm.co.za/index.php/sajhrm/article/view/484 |
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