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Sentiment Analysis of Coretax on Social Media X Using Naive Bayes, SVM, and LSTM for Service Improvement

In January 2025, Indonesia’s Ministry of Finance launched Coretax to replace DJP Online. However, the launch triggered widespread dissatisfaction among users, reflecting negative public sentiment. This study aims to analyze public perception of Coretax and evaluate the performance of machine learnin...

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Autors principals: Steven Dermawan, Afifah Trista Ayunda
Format: Artigo
Idioma:Inglês
Publicat: Politeknik Negeri Batam 2025-12-01
Col·lecció:Journal of Applied Informatics and Computing
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Accés en línia:https://jurnal.polibatam.ac.id/index.php/JAIC/article/view/11063
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