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EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION

The interest of this study is how to maintain service quality to achie­ve customer satisfaction. This study is expected to provide an understanding of the effect of service quality and customer value on customer satisfaction and its indicators. This study analyzes the factors influencing customer sa...

Deskribapen osoa

Gorde:
Egile Nagusiak: Tri Cahyono, Christian Herdinata, Eric Harianto, Tikristini Olasode
Formatua: Artigo
Hizkuntza:Inglês
Argitaratua: University of Brawijaya 2023-03-01
Saila:Jurnal Aplikasi Manajemen
Gaiak:
service quality
customer value
customer satisfaction
aviation training centre
Sarrera elektronikoa:https://jurnaljam.ub.ac.id/index.php/jam/article/view/6561
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