Modeling passenger choice between staff and self bag drop and its effects on queueing dynamics

This study investigates passengers’ service choices between staffed check-in counters and self bag drop (SBD) facilities and examines their implications for airport queueing dynamics. A questionnaire survey was conducted to explore passengers’ perceptions, willingness to use SBD, and choice behavio...

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Auteurs principaux:	Xiaoting Yuan, Tieqiao Tang, Nikolai W. F. Bode
Format:	Artigo
Langue:	Inglês
Publié:	Czech Technical University in Prague 2026-06-01
Collection:	Acta Polytechnica CTU Proceedings
Sujets:	self bag drop passenger behavior queue-choice model discrete event simulation airport service waiting time
Accès en ligne:	https://ojs.cvut.cz/ojs/index.php/APP/article/view/11581
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