Customer-Centered Structuring in University Libraries and Personnel Satisfaction

Total Quality Management (TQM) aims at creating a client-centered organizati- on and providing customer satisfaction. This study reviews TQM and its applica- tions in university libraries and examines employees' satisfaction with their work respectively. It was hypothesized that library personnel is...

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Hlavní autor:	Erol Yılmaz
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	Türk Kütüphaneciler Derneği (Turkish Librarians' Association) 2013-11-01
Edice:	Türk Kütüphaneciliği
Témata:	Toplam kalite yönetimi üniversite kütüphaneleri müşteri merkezlilik personel memnuniyeti
On-line přístup:	http://tk.org.tr/index.php/TK/article/view/156
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!