A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management

This research explores the integration of User Experience (UX) principles into IT Service Management (ITSM) frameworks within resource-constrained B2B SaaS technology startups. Through a comprehensive qualitative case study methodology involving semi-structured interviews with seven stakeholders, p...

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Bibliografski detalji

Glavni autori:	Marcel Marcel, Tubagus Ahmad Marzuqi
Format:	Artigo
Jezik:	Inglês
Izdano:	Asosiasi Doktor Sistem Informasi Indonesia 2025-06-01
Serija:	Journal of Information Systems and Informatics
Teme:	IT Service Management User Experience Case Study Conceptual Model Service Design
Online pristup:	https://journal-isi.org/index.php/isi/article/view/1118
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