An Empirical Study of Public Service Librarians' Perceptions and Causes of Negative Emotions in Taiwan's Public Libraries
Research has documented that, in service organization, effectiveness is thought to hinge partly on the emotions expressed by employees. In librarianship, emotions also play an important role in affecting librarian's attitude to patrons and in turn his/her job performance. Librarians are the library'...
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| Автор: | |
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| Формат: | Artigo |
| Мова: | Inglês |
| Опубліковано: |
National Taiwan University
2010-06-01
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| Серія: | Journal of Library and Information Studies |
| Предмети: | |
| Онлайн доступ: | https://jlis.lis.ntu.edu.tw/files/journal/j30-4.pdf |
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