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Service science in China
A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management,...
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| Main Authors: | , |
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| Formato: | Livro |
| Idioma: | Inglês |
| Publicado em: |
Springer Berlin Heidelberg
c201
Imprint: Springer, |
| Edição: | 1st ed. 2013. |
| Assuntos: | |
| Acesso em linha: | https://minerva.ufrj.br/F/?func=direct&doc_number=000929620&local_base=UFR01 |
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