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Self-Service in the internet age expectations and experiences /

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of...

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Detalhes bibliográficos
Main Authors: Oliver, David, Romm Livermore, Celia, Sudweeks, Fay
Formato: Livro
Idioma:Inglês
Publicado em: Springer, 2009
Colecção:Computer supported Cooperative work
Assuntos:
Acesso em linha:https://minerva.ufrj.br/F/?func=direct&doc_number=000909196&local_base=UFR01
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