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Service productivity management improving service performance using data envelopment analysis (DEA) /
The service economy is now the largest portion of the industrialized world's economic activity. This development has dramatically raised the importance of maximizing productivity excellence in service organizations. The need for productivity excellence has led service organization managers to u...
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| Autors principals: | , |
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| Format: | Livro |
| Idioma: | Inglês |
| Publicat: |
Springer,
2006
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| Matèries: | |
| Accés en línia: | https://minerva.ufrj.br/F/?func=direct&doc_number=000827070&local_base=UFR01 |
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