SERVQUAL scale for quality measurement: a case study in a company of public transport

অনুযায়ী Deoclécio Junior Cardoso da Silva, Leoni Pentiado Godoy, Tais Pentiado Godoy, Roger da Silva Wegner, Lucas Urach Sudati
প্রকাশিত Revista de Administração da Universidade Federal de Santa Maria (2019)