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A qualitative study of National Health Service (NHS) complaint-responses
BACKGROUND: Healthcare complaints are grievances that may be indicative of some system failures, individual failings, or a combination of both. Moreover, the experience of making a complaint, including its outcome, often falls short of patient expectations, particularly in relation to the interperso...
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| Veröffentlicht in: | BMC Health Serv Res |
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| Hauptverfasser: | , , |
| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
BioMed Central
2021
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| Schlagworte: | |
| Online Zugang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC8283852/ https://ncbi.nlm.nih.gov/pubmed/34266429 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12913-021-06733-5 |
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