Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience

The Ombudsman Office at a large academic medical center created a standardized approach to manage and measure unsolicited patient complaints, including methods to identify longitudinal improvements, accounting for volume variances, as well as incident severity to prioritize response needs. Data on p...

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Detaylı Bibliyografya
Yayımlandı:J Patient Exp
Asıl Yazarlar: Bayer, Stephanie, Kuzmickas, Paul, Boissy, Adrienne, Rose, Susannah L., Mercer, Mary Beth
Materyal Türü: Artigo
Dil:Inglês
Baskı/Yayın Bilgisi: SAGE Publications 2021
Konular:
Feature
Online Erişim:https://ncbi.nlm.nih.gov/pmc/articles/PMC8205334/
https://ncbi.nlm.nih.gov/pubmed/34179397
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/2374373521998624
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