Categorizing and Rating Patient Complaints: An Innovative Approach to Improve Patient Experience

The Ombudsman Office at a large academic medical center created a standardized approach to manage and measure unsolicited patient complaints, including methods to identify longitudinal improvements, accounting for volume variances, as well as incident severity to prioritize response needs. Data on p...

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Bibliographic Details
Published in:J Patient Exp
Main Authors: Bayer, Stephanie, Kuzmickas, Paul, Boissy, Adrienne, Rose, Susannah L., Mercer, Mary Beth
Format: Artigo
Language:Inglês
Published: SAGE Publications 2021
Subjects:
Feature
Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC8205334/
https://ncbi.nlm.nih.gov/pubmed/34179397
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/2374373521998624
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