Triaging Patient Complaints: Monte Carlo Cross-Validation of Six Machine Learning Classifiers

BACKGROUND: Unsolicited patient complaints can be a useful service recovery tool for health care organizations. Some patient complaints contain information that may necessitate further action on the part of the health care organization and/or the health care professional. Current approaches depend o...

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Detalles Bibliográficos
Publicado en:JMIR Med Inform
Autores principales: Elmessiry, Adel, Cooper, William O, Catron, Thomas F, Karrass, Jan, Zhang, Zhe, Singh, Munindar P
Formato: Artigo
Lenguaje:Inglês
Publicado: JMIR Publications 2017
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Original Paper
Acceso en línea:https://ncbi.nlm.nih.gov/pmc/articles/PMC5556254/
https://ncbi.nlm.nih.gov/pubmed/28760726
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.2196/medinform.7140
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