Lyche, D. K., Richardson, R. R., Maliff, R. P., Romlein, J., & Norton, G. S. (1999). Clinical services assessment and reengineering: Lessons learned. Springer-Verlag.

Lyche, David K., Ronald R. Richardson, Robert P. Maliff, John Romlein, and Gary S. Norton. Clinical Services Assessment and Reengineering: Lessons Learned. Springer-Verlag, 1999.

Lyche, David K., et al. Clinical Services Assessment and Reengineering: Lessons Learned. Springer-Verlag, 1999.