Hoerbst, A., Hackl, W. O., Blomer, R., & Ammenwerth, E. (2011). The status of IT service management in health care - ITIL(® )in selected European countries. BioMed Central.
Citação norma ChicagoHoerbst, Alexander, Werner O. Hackl, Roland Blomer, and Elske Ammenwerth. The Status of IT Service Management in Health Care - ITIL(® )in Selected European Countries. BioMed Central, 2011.
Citação norma MLAHoerbst, Alexander, Werner O. Hackl, Roland Blomer, and Elske Ammenwerth. The Status of IT Service Management in Health Care - ITIL(® )in Selected European Countries. BioMed Central, 2011.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.