Delnoij, D. M., Rademakers, J. J., & Groenewegen, P. P. (2010). The Dutch Consumer Quality Index: An example of stakeholder involvement in indicator development. BioMed Central.
Citação norma ChicagoDelnoij, Diana MJ, Jany JDJM Rademakers, and Peter P. Groenewegen. The Dutch Consumer Quality Index: An Example of Stakeholder Involvement in Indicator Development. BioMed Central, 2010.
Citação norma MLADelnoij, Diana MJ, Jany JDJM Rademakers, and Peter P. Groenewegen. The Dutch Consumer Quality Index: An Example of Stakeholder Involvement in Indicator Development. BioMed Central, 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.