Citação norma APA

Patrick, J., & Puterman, M. L. (2008). Reducing Wait Times through Operations Research: Optimizing the Use of Surge Capacity. Longwoods Publishing.

Citação norma Chicago

Patrick, Jonathan, and Martin L. Puterman. Reducing Wait Times Through Operations Research: Optimizing the Use of Surge Capacity. Longwoods Publishing, 2008.

Citação norma MLA

Patrick, Jonathan, and Martin L. Puterman. Reducing Wait Times Through Operations Research: Optimizing the Use of Surge Capacity. Longwoods Publishing, 2008.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.