Friele, R. D., Sluijs, E. M., & Legemaate, J. (2008). Complaints handling in hospitals: An empirical study of discrepancies between patients' expectations and their experiences. BioMed Central.
Citação norma ChicagoFriele, Roland D., Emmy M. Sluijs, and Johan Legemaate. Complaints Handling in Hospitals: An Empirical Study of Discrepancies between Patients' Expectations and Their Experiences. BioMed Central, 2008.
Citação norma MLAFriele, Roland D., Emmy M. Sluijs, and Johan Legemaate. Complaints Handling in Hospitals: An Empirical Study of Discrepancies between Patients' Expectations and Their Experiences. BioMed Central, 2008.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.