APA Citatie

Friele, R. D., Sluijs, E. M., & Legemaate, J. (2008). Complaints handling in hospitals: An empirical study of discrepancies between patients' expectations and their experiences. BioMed Central.

Chicago Style citaat

Friele, Roland D., Emmy M. Sluijs, en Johan Legemaate. Complaints Handling in Hospitals: An Empirical Study of Discrepancies between Patients' Expectations and Their Experiences. BioMed Central, 2008.

MLA citatie

Friele, Roland D., Emmy M. Sluijs, en Johan Legemaate. Complaints Handling in Hospitals: An Empirical Study of Discrepancies between Patients' Expectations and Their Experiences. BioMed Central, 2008.

Let op: Deze citaties zijn niet altijd 100% accuraat.