Friele, R. D., Sluijs, E. M., & Legemaate, J. (2008). Complaints handling in hospitals: An empirical study of discrepancies between patients' expectations and their experiences. BioMed Central.
शिकागो स्टाइल उद्धरणFriele, Roland D., Emmy M. Sluijs, और Johan Legemaate. Complaints Handling in Hospitals: An Empirical Study of Discrepancies between Patients' Expectations and Their Experiences. BioMed Central, 2008.
एमएलए उद्धरणFriele, Roland D., Emmy M. Sluijs, और Johan Legemaate. Complaints Handling in Hospitals: An Empirical Study of Discrepancies between Patients' Expectations and Their Experiences. BioMed Central, 2008.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.