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Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers
Customer service for bank tellers was defined in terms of 11 verbal behavior categories. An audio-recording system was used to track the occurrence of behaviors in these categories for six retail banking tellers. Three behavior management interventions (task clarification, performance feedback, and...
Tallennettuna:
| Päätekijät: | , , , |
|---|---|
| Aineistotyyppi: | Artigo |
| Kieli: | Inglês |
| Julkaistu: |
1988
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| Aiheet: | |
| Linkit: | https://ncbi.nlm.nih.gov/pmc/articles/PMC1286094/ https://ncbi.nlm.nih.gov/pubmed/16795713 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1901/jaba.1988.21-65 |
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