A carregar...
Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers
Customer service for bank tellers was defined in terms of 11 verbal behavior categories. An audio-recording system was used to track the occurrence of behaviors in these categories for six retail banking tellers. Three behavior management interventions (task clarification, performance feedback, and...
Na minha lista:
| Main Authors: | , , , |
|---|---|
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
1988
|
| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC1286094/ https://ncbi.nlm.nih.gov/pubmed/16795713 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1901/jaba.1988.21-65 |
| Tags: |
Adicionar Tag
Sem tags, seja o primeiro a adicionar uma tag!
|