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Examining the Relationships between Service Quality, Corporate Image, Customer Satisfaction, and Customer Loyalty for an Indonesian Bank

This research aimed to discover the effect of service quality, corporate image, and customer satisfaction on customer loyalty. The primary data used in this study was obtained from a structured questionnaire sent to 98 customers of Bank BJB Saharjo, Jakarta Branch. Quantitative research was achieved...

पूर्ण विवरण

में बचाया:
ग्रंथसूची विवरण
मुख्य लेखकों: Umbas KRISNANTO, Riska NOVIANTI
स्वरूप: Artigo
भाषा:Inglês
प्रकाशित: Sprint Investify 2019-03-01
श्रृंखला:Expert Journal of Business and Management
विषय:
ऑनलाइन पहुंच:http://business.expertjournals.com/23446781-703/
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