Examining the Relationships between Service Quality, Corporate Image, Customer Satisfaction, and Customer Loyalty for an Indonesian Bank

This research aimed to discover the effect of service quality, corporate image, and customer satisfaction on customer loyalty. The primary data used in this study was obtained from a structured questionnaire sent to 98 customers of Bank BJB Saharjo, Jakarta Branch. Quantitative research was achieved...

תיאור מלא

שמור ב:
מידע ביבליוגרפי
Main Authors: Umbas KRISNANTO, Riska NOVIANTI
פורמט: Artigo
שפה:Inglês
יצא לאור: Sprint Investify 2019-03-01
סדרה:Expert Journal of Business and Management
נושאים:
Service Quality
Corporate Image
Customer Satisfaction
Customer Loyalty
גישה מקוונת:http://business.expertjournals.com/23446781-703/
תגים: הוספת תג
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!

פריטים דומים