Examining the Relationships between Service Quality, Corporate Image, Customer Satisfaction, and Customer Loyalty for an Indonesian Bank

This research aimed to discover the effect of service quality, corporate image, and customer satisfaction on customer loyalty. The primary data used in this study was obtained from a structured questionnaire sent to 98 customers of Bank BJB Saharjo, Jakarta Branch. Quantitative research was achieved...

Deskribapen osoa

Gorde:
Xehetasun bibliografikoak
Egile Nagusiak: Umbas KRISNANTO, Riska NOVIANTI
Formatua: Artigo
Hizkuntza:Inglês
Argitaratua: Sprint Investify 2019-03-01
Saila:Expert Journal of Business and Management
Gaiak:
Service Quality
Corporate Image
Customer Satisfaction
Customer Loyalty
Sarrera elektronikoa:http://business.expertjournals.com/23446781-703/
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