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When Big Data Backfires: The Impact of a Perceived Privacy Breach by Pharmaceutical E-Retailers on Customer Boycott Intention in China

The objective of this study was to explore the impact of a perceived privacy breach by pharmaceutical e-retailers on customer boycott intention, especially the mediating role of emotional violation and the moderating effect of customer previous trust. Data were collected via a questionnaire survey o...

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Bibliografiske detaljer
Main Authors: Rong Liu, Jiawei Yang, Jifei Wu
Format: Artigo
Sprog:Inglês
Udgivet: MDPI AG 2022-04-01
Serier:International Journal of Environmental Research and Public Health
Fag:
Online adgang:https://www.mdpi.com/1660-4601/19/8/4831
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