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Lua APA (7ú heag.)
Gomez, Y. A. C., Guerrero, L. M. B., & Rozo, J. J. P. (2026). Usability, Humanization, and Perceived Service are Predictors of Customer Satisfaction in Chatbot Interactions. Universitas Indonesia.
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Lua i Stíl Chicago (17ú heag.)
Gomez, Yezid Alfonso Cancino, Lugo Manuel Barbosa Guerrero, agus Jairo Jamith Palacios Rozo. Usability, Humanization, and Perceived Service Are Predictors of Customer Satisfaction in Chatbot Interactions. Universitas Indonesia, 2026.
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Lua MLA (9ú heag.)
Gomez, Yezid Alfonso Cancino, et al. Usability, Humanization, and Perceived Service Are Predictors of Customer Satisfaction in Chatbot Interactions. Universitas Indonesia, 2026.
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