Αποτελέσματα αναζήτησης - Tom Reader

The complaint handler’s bind: How organisational constraints lead to defensive responses to criticism από Alex Gillespie, Tom Reader

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Aviation and healthcare: a comparative review with implications for patient safety από Narinder Kapur, Anam Parand, Tayana Soukup, Tom Reader, Nick Sevdalis

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Who complains? A nationwide register-based cross-sectional study of socioeconomic differences in patient complaints and complaint case outcomes in Denmark από Lars Morsø, Soren Bie Bogh, Søren Fryd Birkeland, Alex Gillespie, Sebrina Maj-Britt Hansen, Tom Reader

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Insights from Societal Psychology: The Contextual Politics of Change από Caroline Howarth, Catherine Campbell, Flora Cornish, Bradley Franks, Lucia Garcia-Lorenzo, Alex Gillespie, Ilka Gleibs, Isabelle Goncalves-Portelinha, Sandra Jovchelovitch, Saadi Lahlou, Jenevieve Mannell, Tom Reader, Chris Tennant

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